It consists of two elements: This guides you through a virtual activity with full instruction allowing you to acquire the necessary skills though the repetition of tasks. This allows you to test your comprehension of the content. You undertake the same activity as before but without instruction.
If you remain dissatisfied The Cabinet Office is committed to providing a high-quality service to everyone we deal with. In order to do this we need you to give us any comments about our service, and to tell us when we get things wrong.
We want to help you resolve your complaint as quickly as possible. We treat as a complaint any expression of dissatisfaction with our service which calls for a response.
We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service. A complaint is an expression of dissatisfaction, whether justified or not.
Our policy covers complaints about: In order to counter this, we will introduce a policy that deals with persistent or vexatious complaints. Our standards for handling complaints we treat all complaints seriously, whether they are made by letter or by email you will be treated with courtesy and fairness at all times - we would hope, too, that you will be courteous and fair in your dealings with our staff at all times we will treat your complaint in confidence within the department we will deal with your complaint promptly - we will acknowledge receipt of a written complaint within 5 working days and we will send you a full reply within 20 working days of receipt if we cannot send a full reply within 20 working days of receipt we will tell you the reason why and let you know when we will be able to reply in full we will publish information in our annual report on the numbers and categories of complaints we receive, and the percentage of complaints upheld.
Confidentiality All complaints received will be dealt with confidentially and in accordance with the requirements of the Data Protection Act How to complain You can make a complaint by email or post. You can send an email to publiccorrespondence cabinetoffice.
We have a 2-stage complaints procedure. At each stage it will help us to resolve your complaint quickly if you can give us as much clear detail as possible, including any documents and correspondence and stating that you are making a complaint in line with our procedure.
In the first instance, we will try to get your complaint resolved by the Head or Director of the area or team against whom the complaint has been made. Upon receipt of your complaint we will contact the relevant team Head or Director and ask them to deal with your complaint.
Stage 2 If you are dissatisfied with this response you may request a review by the director of the relevant team or unit. Your request should be sent to the help desk at the address given below, who will forward your request to the director of the relevant team or unit for a review.
At each stage, please send your complaint or request for review to the help desk. Timescales for handling a complaint Stage 1 - maximum 20 working days acknowledgement within 5 working days full response within 20 working days Stage 2 - maximum 20 working days acknowledgement within 5 working days full response within 20 working days Extending time limits We aim to complete all complaints within the timescales above; however, if a complaint is very complex it may occasionally be necessary to extend the time limit.
If this is the case, we will keep the complainant informed of progress with the investigation, the reasons for the delay, and the new deadline. Following any stage of the procedure, a complainant has a maximum of 28 days from the date of the final response to request that their complaint be progressed to the next stage.
If you remain dissatisfied If having followed the 2 stages of our complaints procedure you still remain dissatisfied, you can ask to have your complaint reviewed externally by someone who does not work for the Cabinet Office. You should contact your Member of Parliament and ask for your complaint to be referred to the Parliamentary and Health Service Ombudsman.Explain expectations about own work role as expressed in relevant standards Your job may have come with a job description, but while that tells you what you need to do, it does not usually tell you how you need to do it.
SHC 32 - Engage in personal development in health, social care or children’s and young people’s settings by Gaël Romanet Page 1 of 20 attheheels.com SHC34 Duty Of Care In Own Work Role SHC Explain what it means to have a duty of care in own work role “A duty of care involves an obligation that a person in a specific role has to ensure that others are taken care of and not harmed during a particular task This involves giving appropriate attention, watching out for potential hazards, .
Version 1- 01/04/10 In Association With Learning work book to contribute to the achievement of the underpinning knowledge for unit: SHC 34 Principles for implementing duty of care in health, social care or children’s and young people’s settings they will explain the book’s content and how they will assess your.
1. Understand how duty of care contributes to safe practice.
Explain what it means to have a duty of care in own work role. A duty of care is an obligation that any child or young person that is in your care is well looked after and not harmed during a particular task. Explain your understanding of the term a “Duty of Care” in your own work role; explain the legal Assignment task – SHC34 Answers Task 1 Understand how duty of care contributes to safe practice Principles for implementing duty of care in health, social care or children’s and young people’s settings by Gaël.